Refund Policy – Thaleon

Access to the Thaleon Services is provided on a subscription or usage-based basis, as applicable.

Unless otherwise stated in a separate enterprise agreement, all fees are charged in accordance with the selected plan and billing cycle.

All fees paid are non-refundable, except where required by applicable law.

Refunds may be considered at Thaleon’s sole discretion in limited circumstances.

Refunds may be granted in limited cases, including:

• Duplicate or erroneous charges
• Technical issues that materially prevent access to the Services and cannot be resolved within a reasonable time
• Other situations expressly required under applicable law

Refund requests must:

• Be submitted in writing
• Be sent within thirty (30) days of the relevant charge
• Include sufficient details to support the request

Thaleon may request additional information to assess the claim.

Refunds will not be provided for:

• Partial use of the Services
• Change of mind
• Failure to cancel a subscription before renewal
• Dissatisfaction with features, outputs, or results

Enterprise customers may be subject to separate billing, refund, or termination terms under their applicable agreements.

Refund enquiries may be submitted to: